Hiring: Computer Support Specialist Company: Galapagos Federal Systems Location: Austin, TX Job Posted Time: 2026-09-17 13:58:09 Employment Type: Remote Target Skills & Keywords : Security Clearance About the job Experience: •The Computer Support Specialist must have •4+ years of experience performing PC maintenance, desktop support, or related IT support functions •Advanced knowledge of desktop and laptop hardware, operating systems, peripheral devices, and enterprise software applications •Proficiency with remote support tools and IT Service Management (ITSM) or automated ticketing systems •Demonstrated ability to diagnose, troubleshoot, and resolve complex hardware and software issues Required Skills: •Galapagos Federal Systems, LLC is seeking a skilled and motivated Computer Support Specialist to provide technical support for mission-critical operations in a fast-paced, customer-focused environment. •The Computer Support Specialist will diagnose and resolve hardware and software issues; configure, image, deploy, maintain, and repair computer systems and peripherals; and provide end-user training on operating systems and standard business applications. •The ideal candidate will have strong technical troubleshooting and customer service skills, with experience responding to support requests through phone, email, remote support tools, and ticketing systems. This role also supports on-site troubleshooting and user account management in accordance with organizational policies. •The Computer Support Specialist will •Provide advanced technical support by diagnosing and resolving complex hardware, software, and end-user issues •Configure, image, deploy, maintain, troubleshoot, and repair desktop and laptop computers and peripheral devices •Respond to service requests through phone, email, web portals, remote support tools, and automated ticketing systems •Perform on-site troubleshooting and hands-on technical support as required Qualifications: •Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary. •Leveraging over 30 years of providing IT services to the federal & commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC •High school diploma/GED Compensation: •Medical, dental, vision, disability, and life insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!