Hiring: Complex/Severe Represented Litigation Adjuster - Remote (CST) Company: Allstate Location: Springfield, MO Job Posted Time: 2026-09-16 13:38:17 Employment Type: Full-time / Remote Target Skills & Keywords : REST About the job Experience: •90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. •3+ years of experience handling represented third-party Bodily Injury claims. Required Skills: •The individual selected for this role will join a team who primarily handles claims in the following states: Kentucky, Tennessee and/or Mississippi. •Live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. •You’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage. •Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. •Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. •Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. Qualifications: •Extensive knowledge of Gross Tort Value and Risk Analysis, a plus •Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. •Demonstrated capacity to work independently and remotely, while managing time efficiently. •Operational familiarity with insurance policies, coverage, and liability determination. •Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. •Knowledge of innovative tools and platforms for effective claims evaluation. •This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. •This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!