Hiring: Complaint Response Validation Specialist - Remote Company: LoanCare Location: United States Job Posted Time: 2026-09-10 13:17:28 Target Skills & Keywords : Microsoft Office, Quality Assurance, Regulatory Compliance About the job Experience: •4-7 years of quality assurance, specifically within mortgage servicing •2-3 years of complaint management or customer advocacy or escalation management › Experience in root cause analytics •7 years of quality assurance, specifically within mortgage servicing •3 years of complaint management or customer advocacy or escalation management › Experience in root cause analytics •30 years of experience in the mortgage and financial services industry. Required Skills: •Review written borrower complaint responses for accuracy, completeness, tone, and alignment with supporting documentation •Edit and refine responses to ensure clarity, professionalism, and adherence to company standards and brand expectations •Validate that all borrower concerns have been fully addressed and appropriately resolved •Ensure responses comply with applicable federal, state, investor, and client requirements, including regulatory complaint standards •Verify that all research, documentation, and conclusions cited in responses are accurate and supported by system records •Identify discrepancies, omissions, or potential risks and work with complaint owners to correct deficiencies •Partner with complaint owners and leadership to resolve issues identified during validation review •Provide clear, actionable feedback to improve quality and prevent recurring errors Qualifications: •High School Diploma or equivalent required. •Knowledge of Black Knight products, including but not limited to MSP and LoanSphere preferred •Solid functional working knowledge of state/federal mortgage servicing regulations •Responsiveness/ability and open to changes in processes/procedures and the ability to receive and provide clear direction •Analytical and mathematical ability sufficient to identify potential issues •Demonstrated capacity to manage time and priorities wisely •Demonstrated capacity to grasp concepts quickly, make sound decisions, and resolve issues •Demonstrated capacity to work in a high-volume and time-sensitive environment •Demonstrated capacity to multitask, prioritize work assignments, work independently with minimal direction, and effectively meet deadlines •Demonstrated capacity to work collaboratively with peers in a team environment to attain common goals Compensation: •Flexible work environment (work from home / hybrid options) •Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!