Hiring: Community Operations Specialist (Lead Generation) - TikTok LIVE Company: TikTok Location: Los Angeles, CA Job Posted Time: 2026-09-10 13:25:02 About the job Experience: •3+ years in community / user / growth / creator operations, including hands-on experience building a community from scratch or scaling one. Required Skills: •Acquisition: Build an acquisition mix across product entries, CRM outreach, offline events, and direct invites; design join hooks and a starter pack; and manage join rate and CAC by channel. •Engagement: Design and run a weekly content rhythm (industry news, live-streaming tips, case breakdowns, AMA / office hours, benefit days, showcases) and interaction mechanics (polls, check-ins, challenges, leaderboards, success-story sharing) that turn passive members into active, mutually supportive participants, with hands-on moderation. •Conversion: Convert engagement into real business actions (going live, adopting live / lead-capture tools, optimizing the live room) through a tiered "complete tasks to unlock benefits" growth and incentive system. •Webinars & education: Run tiered, invite-only webinars and a progressive education track that turns learning into a goal-oriented, resource-unlocking path. •Offline events: Organize meetups, regional networking, best-practice tours, and closed-door roundtables, so top merchants help the long tail grow, then bring that trust and those cases back into the online community. •Data & attribution: Build a funnel-based metric system (join, activity, first live, tool adoption, first lead through tiered lead growth) and use treatment-vs-control comparisons to prove the community's incremental contribution. •Advocacy: Stand up contributor roles (mentors, ambassadors, community champions), capture success stories and repeatable playbooks, and shift the community to a self-sustaining model. •Cross-functional collaboration: Work with product, data, and other teams to integrate product capabilities, campaigns, education, and support resources into one merchant journey. Qualifications: •Bachelor's degree or above, with 3+ years in community / user / growth / creator operations, including hands-on experience building a community from scratch or scaling one. •Data-driven: able to build a metric system, read data to find problems, and validate operations with experiments and control groups, not just track group size. •Strong content and program design skills: able to independently design and execute content cadence, interaction mechanics, challenges, webinars, and offline events. •Strong cross-functional and project-driving skills, comfortable coordinating product, content, and data stakeholders in parallel. •Working proficiency in English, able to collaborate directly with overseas teams, merchants, and creators. •Genuine interest in live streaming, e-commerce, the creator economy, or local services, and willingness to stay close to frontline merchants and creators. •Background in live streaming, the creator economy, or merchants and creator growth. •Operational familiarity with operating overseas-market community platforms such as WhatsApp, Discord, Telegram, or Line. •TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​ Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!