Hiring: Community Management Manager Company: 33 USA Inc. Location: Los Angeles, CA Job Posted Time: 2026-09-15 11:06:32 Employment Type: Part-time / Hybrid About the job Experience: •3+ years of hands-on experience designing, launching, and operating BOTH Discord servers and Reddit communities as official communities for a brand, IP, or game title (required). Personal fan communities or volunteer moderator participation alone do not qualify Required Skills: •The Community Management Manager builds from the ground up and leads 33 USA's new Community Management service — the operation of official Discord servers and Reddit communities for Japanese anime, manga, and game IPs in the North American market. •As a founding member of this function, you will define the service offering, operating playbooks, moderation policies, quality standards, and reporting methods, and you will grow into the lead accountable for all community management engagements. •Reporting directly to the CEO, you will work closely with the Business Development, Social Media Marketing, and Creative teams in both the US and Japan, and serve as 33 USA's subject-matter expert in community management — connecting Japanese IP holders, platforms such as Discord and Reddit, and North American fan communities. Qualifications: •Community Strategy & Design •Lead official Discord servers and Reddit communities (subreddits) for anime, manga, and game IP clients from strategy through design and launch. For Discord, design the community foundation including channel structure, roles and permissions, onboarding flows, bots and integrations, and verification settings •Establish community rules, moderation policies, escalation flows, and safety/compliance standards in line with each IP holder's brand guidelines and each platform's policies and Terms of Service •Design KPIs according to each engagement's objectives, and build the framework for data-driven evaluation, improvement, and client reporting •Own the health and operational quality of each community, overseeing day-to-day moderation, incident response, spoiler/leak control, and anti-harassment and anti-spam measures. When serious issues arise, coordinate with internal teams and clients to ensure appropriate escalation and crisis response •Build and manage an operations team of contractors and part-time moderators: staffing plans, shift design, work direction, training, review, and quality control — creating a structure in which multiple communities can be run at a consistent level of quality even with less-experienced members •Develop and maintain operational documentation — playbooks, SOPs, moderation logs, escalation flows — to build a repeatable operating model that does not depend on any single project or person •Plan and execute ongoing community programs that drive fan participation and interaction, such as launch events, AMAs, watch parties, contests, release-linked activations, and creator/ambassador programs •Partner with the Social Media Marketing and Creative teams to design initiatives that effectively connect social media communications with fan engagement inside the community •Accurately understand the brand intent, worldview, and guidelines of Japanese IP holders, and translate them into experiences suited to North American fandom culture and community dynamics Compensation: •$80,000 - $110,000 / year •Flexible work environment (work from home / hybrid options) •Health Care Plan (Medical, Dental & Vision) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!