Hiring: Community Engagement Specialist Company: Pillars Community Health Location: Berwyn, IL Job Posted Time: 2026-09-03 10:35:12 Employment Type: Full-time / On-site About the job Experience: •Bilingual (English/Spanish) Skills Required For At Least 2 Positions. •The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work environment may include client homes and a general office environment. Local travel, including transporting clients, is required. •The Community Engagement Specialist will work on-site at the PCH office with the other CES team members. The schedule will consist of covering shifts between the hours of 7 AM – 7 PM. •PCH has a team of additional part-time/variable hour staff to cover the hotline after 7 pm, overnight, on weekends, and holidays. As a last resort, full-time staff may be asked to assist with gaps in coverage, as needed. Required Skills: •Works with the Mobile Crisis Response team to support the team's response either in person or virtually (if appropriate), to individual's experiencing a mental health crisis. Provide on-site assessment within 60 minutes. •Triages and dispatches telephone calls that come through the crisis line to the appropriate staff or department as needed. This is done on a rotating schedule. •Assists in utilizing de-escalation techniques, in coordination with the MCR Clinician, with clients experiencing a mental health crisis. •Utilizes own lived experience as a consumer of behavioral health services to establish rapport, share experiences and strengthen engagement with the individual's that have experienced a mental health crisis. •Supports positive recovery behaviors with clients in Behavioral Health Crisis programs with a focus on identifying client strengths and needs, and linking individuals to additional resources and support systems to mitigate future crisis episodes •May carry a small caseload for post-crisis follow-up activities that include skill building and case management to clients with high need •Completes required crisis, de-escalation, and position trainings and certifications. •Maintains confidentiality of privileged information and adheres to client privacy laws Qualifications: •To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. •High School Diploma or equivalent (GED). Position requires one to be a current or former consumer of mental health or combined mental illness and substance use disorders services. At least one (1) year of experience working in behavioral health, social services, human services or another related field. Crisis intervention experience preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!