Hiring: Community Development Manager Company: Imprivata Location: Waltham, MA Job Posted Time: 2026-09-13 11:58:34 Employment Type: Hybrid Target Skills & Keywords : Project Management, Salesforce, Stakeholder Management About the job Experience: •5+ years of relevant experience, or 7+ years of equivalent professional experience. Required Skills: •Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. •When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here. •We are seeking a Community Development Manager to join our team. This is a hybrid opportunity based out of Waltham, MA. •Develop and execute the strategy for Imprivata’s customer community to drive engagement, advocacy, retention, and measurable business value. •Evolve the Salesforce Experience Cloud community into a premier destination for customer learning, collaboration, support, and networking. •Define, track, and report on KPIs, dashboards, and analytics to measure community growth, engagement, satisfaction, and business impact. •Design and deliver customer onboarding, recognition, advocacy, and engagement programs that encourage participation and knowledge sharing. •Build and nurture relationships with customers, champions, advocates, and community leaders to foster a thriving global community. Qualifications: •Bachelor’s degree in Business, Marketing, Communications, Information Technology, or a related field with 5+ years of relevant experience, or 7+ years of equivalent professional experience. •Proven experience building, growing, and managing customer or technical communities with Salesforce Experience Cloud or similar community engagement platforms. •Demonstrated success developing community strategies and programs that drive customer engagement and measurable business outcomes. •Strong project management, communication, and stakeholder management skills, with the ability to influence and collaborate across cross-functional teams. •Data-driven mindset with experience analyzing engagement metrics and translating insights into action. •Highly organized, self-motivated professional who thrives in a fast-paced environment and is passionate about customer engagement and advocacy. •Knowledge of community engagement best practices, member lifecycle management, and event planning for virtual and in-person experiences. •Community management certification (CMX, Community-Led Growth, FeverBee, or similar) preferred. •Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation: •$136,000 - $146,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!