Hiring: Commercial Services CRM Manager Company: Veeva Systems Location: Philadelphia, PA Job Posted Time: 2026-09-13 14:47:14 Target Skills & Keywords : SaaS, Vault About the job Experience: •10+ years of work experience with consistent advancement and demonstrated growth Required Skills: •Own and ensure the success of Vault CRM projects owned by your team, scaling operations to meet customer demand, ensuring high customer satisfaction, and continuously incorporating lessons learned for future improvements •Build and maintain strong customer relationships with select enterprise accounts in addition to strategic smaller accounts •Lead and optimize the organizational structure for the full CRM suite, directly managing a team of CRM consultants. Drive the adaptation of the team towards a more matrixed working model across various services and business consulting functions •Effectively manage and optimize across the CRM Professional Services team, scaling teams up and down to efficiently staff all migration and other commercial projects. Make informed changes to the to align with and achieve goals across the broader Commercial business. Shape how we hire and develop talent within Commercial Services •Contribute directly to scaling commercial services business and champion new value propositions for the Commercial Services team, ensuring our services remain strategic and avoid becoming a "commodity." Qualifications: •Proven ability to successfully build and manage customer relationships, escalations, and consultant situations •Recognized mentor with excellent communication and interpersonal skills •Demonstrated capacity to source, assess, and attract candidates that fit within the Veeva culture •We value your time and believe in a transparent hiring process. Here is the process you can expect. •Follow the application process and submit your resume. •A conversation with the hiring manager •A final conversation with our group's Senior Leader •Once all interviews are complete, the manager will be in touch with a final decision. Compensation: •$100,000 - $200,000 / year •Medical, dental, vision, and basic life insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!