Hiring: Commercial Lines Operations Manager Company: INSURICA Location: Norman, OK Job Posted Time: 2026-09-10 13:38:00 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •7-9 years of previous commercial lines experience preferred •2-4 years of previous supervisory experience preferred •9 years of previous commercial lines experience preferred •4 years of previous supervisory experience preferred Required Skills: •Assist in developing strategies to accomplish and support the INSURICA branch action plan; implement and monitor established strategies, coordinating with the Branch Leader •Provide supervision to all assigned colleagues, including cross-training, performance management, training and development, coaching, and disciplinary action •Work directly with the Branch Leader, providing updates on workflow, staff, and client issues •Conduct meetings, as needed, to inform, obtain input, and train staff on procedures, current developments, etc •Respond to phone calls from clients and comply with requests, and keep producers informed; handle difficult customer or claims situations with staff where warranted •Market business, contact clients when needed, create proposals, and handle all activities in conjunction with the producer to service clients assigned to the position; keep producers informed of important activities on their accounts •Perform risk analysis surveys, obtain renewal information, complete applications, obtain markets, deliver policies, coordinate efforts of loss control or other services, collect payments, and resolve service problems •Retain and develop accounts by making recommendations regarding risk handling to the Producer and/or Customer; seek the most cost-effective requested insurance coverages, prepare proposals, evaluate and recommend other lines of coverage, and provide additional resources for the client as needed Qualifications: •Knowledge of rating procedures, coverage, and industry operations, to effectively manage, maintain, and write assigned client and prospect lists •Complete understanding of insurance markets and reference to markets •Thorough understanding of insurance underwriting procedures and coverages •Self-starter, imaginative, creative, and have the ability to influence others •Strong computer skills, with a focus on the Microsoft Office suite of products and the ability to effectively utilize agency management systems •Demonstrated capacity to work within a fast-paced, changing priority environment •Demonstrated capacity to maximize staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining staff; encouraging and supporting professional development; coordinating and ensuring effective utilization of systems; ensuring adherence to policies, procedures, and productivity standards •Self-motivated, with the initiative to prioritize and be self-directed •Regular and punctual attendance is required •Demonstrated capacity to communicate effectively, both verbally and in writing Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!