Hiring: Commercial Insurance Operations Manager-Claims Company: CNA Insurance Location: Lake Mary, FL Job Posted Time: 2026-09-16 14:49:31 Target Skills & Keywords : Microsoft Excel, Project Management About the job Experience: •In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois •CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page. •CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com Required Skills: •Manages the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction. Sets direction and establishes performance goals including stretch goals and communicates progress, addressing issues that impact service provided by the teams. •Through collaboration with others, establishes and maintains strong working relationships with internal and external customers and assists subordinates in resolving high visibility problem cases or issues. Acts with a sense of urgency and takes accountability for resolving issues. •Generates ideas for process and technology improvements within and across businesses and implements change. Prepares high level cost benefit analysis. Focuses on increased responsiveness, resolving issues and continuously raising the quality of work. •Makes decisions utilizing data management tools and key metrics to ensure business alignment and commitment and growth objectives are met. •Participates in the development of, annual plans including budgets, forecasts, workforce and business continuity plans. Manages and monitors performance against plan. •Lead and oversee staying up to date on trends and developments within functional area of expertise as well as the insurance industry. •May be responsible for facilitation and coordination of training initiatives. •Knowledge of the insurance industry as well as an understanding of the company's products, stays informed on relevant insurance industry trends.. Qualifications: •Bachelor's Degree or equivalent work experience.2. Typically a minimum of 8 years experience in a specific function or field of expertise, including 5 years management experience. Compensation: •$72,000 - $141,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!