Hiring: Collections Team Lead-Remote 12PM-9PM EST Company: LoanCare Location: United States Job Posted Time: 2026-09-16 20:17:28 About the job Experience: •3 year of collections, loss mitigation, or other mortgage/real estate related experience required •2 years of telephonic customer contact experience preferred Required Skills: •Perform call overflow, suspense reporting, client relations follow-up, and other duties assigned by a supervisor •Handle calls related to delinquency in accordance with government, investor, and client guidelines to prevent foreclosure and financial losses to the investor •Assist with daily team meetings by discussing issues brought to management’s attention through emails, listening to calls, conversations on the floor, or performing monitoring to improve/clarify processes •Respond to agent questions within the Floor Center •Review Collections General voicemail daily •Review COLCSH tasks and respond with cash posting instructions through task •Review Formstorm, submitting directions through the application, advising clients of payment received and status of loan •Perform Skip Trace Tasks as needed using web sources and update loans with discovered information Qualifications: •High School Diploma or equivalent required •Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act •Demonstrated capacity to learn rules, regulations, laws, and methods of collection and skip tracing •Excellent analytical, communication, and negotiating skills •Adaptable and flexible with the ability to work well on a team and focus on results •Demonstrated capacity to structure a deal that serves the best interest of the organization, insurer, and client •Excellent computing experience and typing skills •Demonstrated capacity to work in a structured environment •Demonstrated capacity to use a dialer system to make/receive phone calls •Demonstrated ability to provide attention to detail, accuracy, and consistency in results Compensation: •Flexible work environment (work from home / hybrid options) •Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!