Hiring: Collections Supervisor Company: State of Oklahoma Location: Oklahoma County, OK Job Posted Time: 2026-09-10 13:22:50 Employment Type: Full-time Target Skills & Keywords : Microsoft Office, Quality Assurance About the job Required Skills: •Provide leadership and supervision to one or more Collections Division sections, ensuring operations align with agency goals, revenue recovery strategies, compliance enforcement requirements, and operational expectations. •Oversee daily collections and compliance operations by monitoring workloads, productivity, quality and performance metrics in order to meet division goals, service standards, and revenue recovery objectives. •Administrative Hearing processes for Oklahoma business that are out of compliance with tax obligations. •Professional License & State Employee Compliance programs to ensure compliance with applicable Oklahoma tax laws. •Administrative wage garnishment processes and enforcement activities. •Field collection and enforcement activities related to the collection of business taxes and enforcement of tax laws, which may include new business education and outreach, compliance verification activities, field investigations, statutory enforcement actions, and tobacco-related inspection and enforcement efforts. •Monitoring daily activity and vendor performance to ensure compliance with contractual obligations, agency expectations, and operations standards. •Preparing monthly apportionment, reconciliation, and invoicing reports related to OCA activity. Qualifications: •Knowledge of Extensive receivable management, revenue recovery principles, and tax collection enforcement practices •Collection principles, practices, and procedures related to compliance enforcement and taxpayer account resolution •Supervisor principles and practices, including employee development, performance management, and operational oversight •Leadership concepts and process improvement strategies to enhance operations effectiveness and division performance •Operational reporting, productivity tracking, performance measurement, and workflow management concepts •State and federal laws, regulations, and legislative impacts related to tax administration, collections, and assigned agency programs •Agency policies, procedures, rules, and customer service expectations •Modern office methods, automated systems, and computer technology related to accounting, collections, and inventory management systems •Customer service principles, conflict resolution techniques, and de-escalation strategies •Communication, both verbal and written Compensation: •Competitive benefits and rewards package •A Longevity Bonus for years of service Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!