Hiring: Collections Specialist Company: Gong Location: Austin, CO Job Posted Time: 2026-09-10 12:04:01 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, NetSuite, SAP, SaaS, Salesforce About the job Experience: •3+ years of experience in Accounts Receivable, Collections, Billing, or Order-to-Cash. Required Skills: •Manage inbound customer billing and payment inquiries through the Accounts Receivable shared mailbox and ticketing system, ensuring timely and professional responses. •Proactively follow up on outstanding invoices and resolve payment delays while maintaining positive customer relationships. •Research and resolve billing discrepancies, invoice disputes, purchase order issues, and payment questions by partnering with internal stakeholders. •Prepare customer account reconciliations and statements upon request. •Monitor customer billing portals, including invoice submission, payment status, and compliance with customer requirements. •Partner cross-functionally with Sales, Revenue Operations, Legal, Customer Success, and Revenue Accounting to resolve billing and collection issues. •Provide backup support for sales order approvals, invoice revisions, and billing operations during team coverage. •Assist with payment application activities and research unapplied or misapplied cash as needed. Qualifications: •In-depth knowledge of invoicing, collections, account reconciliation, and payment application concepts. •Strong analytical and problem-solving skills with exceptional attention to detail. •Excellent written and verbal communication skills. •Intermediate to advanced Excel or Google Sheets skills (pivot tables, lookups, filtering, reporting). •Demonstrated ability to identify process improvements and drive operational efficiencies. •Demonstrated capacity to manage competing priorities in a fast-paced, high-growth environment. Compensation: •$71,000 - $105,000 / year •Flexible work environment (work from home / hybrid options) •We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!