Hiring: Collections Operations Supervisor -ServiceMac Company: First American Location: Fort Mill, SC Job Posted Time: 2026-09-10 10:16:43 About the job Experience: •3-5 years of mortgage servicing and collections experience •5 years of mortgage servicing and collections experience •2+ years demonstrated experience in a lead or supervisory role Required Skills: •Lead daily team operations by monitoring queue activity and prioritizing workload to meet departmental service levels and performance goals. •Gather, analyze, and report collections data, preparing regular updates for the Collections Supervisor and management team. •Assist in monitoring team performance metrics, identifying trends or gaps, and recommending strategies for improvement. •Provide training, coaching, mentoring, and side‑by‑side support to new and existing specialists, including refreshers on procedures, systems, and compliance requirements. •Review and maintain detailed account documentation, ensuring accuracy, completeness, and adherence to investor and regulatory requirements. •Conduct annual performance reviews and deliver ongoing performance evaluations, providing clear, constructive feedback while setting goals aligned with individual development and business objectives. •Support hiring and onboarding efforts by participating in candidate interviews, assessing skills and cultural fit, and contributing to the selection and successful integration of new collections talent. •Perform special projects, audits, or analyses as required. Qualifications: •Bachelor’s degree or equivalent combination of education and experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!