Hiring: Collections Officer Company: Vibrant Credit Union Location: Moline, IL Job Posted Time: 2026-09-12 13:49:49 About the job Required Skills: •Responsible for recovering money owed to Vibrant for delinquent loan, visa, and deposit accounts tominimize financial losses caused by delinquent accounts. •Communicate with members to resolve delinquency on accounts via phone, email, or letter •Conduct a professional but direct conversation with members that assists in resolving delinquency on accounts •Perform successful account maintenance by gaining member contact, resolving delinquency, and restoring member account access •Maintain availability for front-line questions while promptly addressing concerns and prioritizing tasks •Leverage skip-tracing tools and techniques to locate and make contact with delinquent members •Use collection software/system and accurately document accounts in a clear, concise manner •Provide recommendations for effective charge-off and repossession using supporting evidence Qualifications: •High school diploma or GED required •Six months’ of financial and service experience preferred •Solid functional working knowledge of state and federal regulations (CFPB) that govern collection practices •Solid functional working knowledge of general banking policies and procedures •Solid functional working knowledge of collateral protection insurance (CPI) •Reports to Collections Manager Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!