Hiring: Collections Associate Company: Connexus Credit Union Location: Wausau-Stevens Point Area Job Posted Time: 2026-09-10 11:40:33 Employment Type: Remote About the job Experience: •1+ years of related experience is Required. Required Skills: •Review and collect on assign delinquent accounts in accordance with applicable rules, regulations, policies and procedures. •Contact delinquent members by telephone, mail, and electronic communications. •Handle inbound calls from members, including returning voicemails, in a timely manner. •Analyze member needs by reviewing individual loan data to gather background information, determine potential reason for delinquency and collection ability. Negotiate payment plans as necessary to bring the account to current status. •Monitor and follow up on accounts with promises to pay and payment plan ensuring the arrangements have been kept and determine next steps for collection activity if broken. •Maintain an accurate and detailed written record of any and all communications made regarding member accounts, to include but not limited to; delinquency, repossession, bankruptcy, charge-off, etc. •Skip trace delinquent loan accounts for new phone number, addresses, etc. •Submit all required notices to members at appropriate times. Qualifications: •Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations. •Demonstrated capacity to multi-task and work in a fast paced, goal-oriented environment. •Proficient computer skills with the ability to navigate among several system applications and software programs. •Evidence of ability to be organized, analytical, and resilient. •2026 Best Place to Work in IT, Computer World Compensation: •$4,000 - $7,000 / year •Flexible work environment (work from home / hybrid options) •20 days of paid time off and 10 paid holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!