Hiring: Collections Agent (Hiring Immediately) Company: MCI Location: Killeen, TX Job Posted Time: 2026-09-17 11:40:34 Employment Type: Full-time Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •18 years of age or older Required Skills: •If you believe you have a persuasive personality and enjoy helping people toward their financial goals, this is the career for you. We provide a professional environment, great pay structure, and plenty of new accounts! You provide the work ethic and professional attitude. •This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. •To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. •WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? •Utilize various contact technology and recovery strategies to locate right parties •Understand the customers situation and identify best means of payment plan •Negotiate payment terms with empathy, tact, and professionalism •Make outbound and receive inbound calls Qualifications: •WONDER IF YOU ARE A GOOD FIT? •We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. •Must be 18 years of age or older •High school diploma or equivalent •Excellent organizational, written, and oral communication skills •The ability to type swiftly and accurately (20+ words a minute) •Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) •Basic understanding of Windows operating system •Highly reliable with the ability to maintain regular attendance and punctuality •The ability to evaluate, troubleshoot, and follow-up on customer issues Compensation: •Paid Time Off: Earn PTO and paid holidays to take the time you need Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!