Hiring: Collaboration Solutions Engineer Company: Koch Location: Green Bay, WI Job Posted Time: 2026-09-10 14:42:20 Target Skills & Keywords : ServiceNow About the job Required Skills: •Be an active member of global team that works with and supports O365 products. •Own administration and support of O365 as well as PowerPlatform (Flow, Apps, PowerBI). •Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value. •Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training. •Creating documentation that is easily consumed by a global audience by both customers and support organizations. •Lead and oversee supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution. •Escalation point for critical incidents and outages for the products. •Work as part of a global team providing support after hours as required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!