Hiring: Cloud Technical Support Analyst Company: Credence Location: Tysons Corner, VA Job Posted Time: 2026-09-16 15:01:42 Target Skills & Keywords : AWS, Agile, Change Management, Confluence, Jira, Program Management, Project Management, Scrum, ServiceNow About the job Experience: •14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges. •3+ years of experience supporting technical programs, cloud operations, infrastructure operations, IT service delivery, customer support, or program coordination in a technical environment Qualifications: •Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field •Current CompTIA Security+ certification, or ability to obtain within the first 60 days •Current AWS certification, or ability to obtain within the first 90 days •Operational familiarity with AWS cloud hosting concepts, shared responsibility models, secure operational processes, and cloud modernization activities •Operational familiarity with access request workflows, incident management, change management, and operational intake processes •Demonstrated capacity to translate technical topics into clear, actionable communication for non-technical stakeholders •Strong written and verbal communication skills, including the ability to prepare clear meeting notes, status updates, action item trackers, and customer-facing correspondence •Demonstrated capacity to understand cloud hosting concepts, operational workflows, incident/ticket management processes, and technical dependencies well enough to communicate effectively with engineering and customer teams •Demonstrated capacity to manage competing priorities, follow up consistently, and maintain attention to detail across multiple programs or applications Compensation: •$100,000 - $150,000 / year •Health Care Plan (Medical, Dental & Vision) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!