Hiring: Clinical Support Supervisor (Hybrid) Company: CareFirst BlueCross BlueShield Location: Baltimore, MD Job Posted Time: 2026-09-16 17:58:24 Employment Type: Hybrid Target Skills & Keywords : Compliance, Make About the job Required Skills: •Supervises employee outcomes by training, assigning, scheduling, coaching, and counseling employees; communicating job expectations; planning, monitoring, and appraising job contributions; conducting and overseeing audits; and ensuring adherence to policies, procedures and regulations. •Meets operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service related standards; resolving people/process/technical problems; identifying system and/or process and workflow improvements. Supports the development of program descriptions, workflows, job aids and other SOPs related to non-clinical support teams and their activities. •Maintains departmental objectives by monitoring daily operations; resolving any issues that require manual review or technical support. Consistently supervises day-to-day clinical support operations and makes necessary adjustments where needed, including resources/staffing. Researches and resolves escalated cases, emails or telephone calls, reviews and resolves complex issues that have not been resolved by staff. •Maintains and improves clinical support operations by monitoring departmental and system performance; identifying and resolving problems; supervising process improvement and quality assurance programs; and supervises the process of conducting and following up on internal or external audits. •Prepare performance reports by collecting, analyzing, and summarizing data and trends. •Collaborates with members and/or family members, health care providers, Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!