Hiring: Clinical Services Manager Company: Now Optics Location: Springfield, MO Job Posted Time: 2026-09-03 14:28:26 Employment Type: On-site Target Skills & Keywords : HIPAA About the job Experience: •1 year of retail management experience or experience in a clinical leadership role. •At least 1 year of retail management experience or experience in a clinical leadership role. Required Skills: •: As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. You will also often act as the Manager on Duty to accomplish the overall stores’ goals and support the stores’ operational and sales goals. •Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available •Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience. •Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques. •Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards. •Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards. •Ensure store brand standards by performing basic housekeeping duties when necessary. •Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers. Qualifications: •An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program. •Strong communication skills and ability to work in a fast-paced, team environment. •Passion for exceptional customer/patient care and a willingness to mentor and train others. •Flexibility to adapt to changing business and schedule requirements. •Knowledge of MS Word, Google Docs, and other basic office tools. •Optical or clinical experience preferred, but not required. •Now Optics d/b/a Stanton Optical Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!