Hiring: Clinical Operations Manager Company: BetterHelp Location: Mountain View, CA Job Posted Time: 2026-09-11 12:38:33 Employment Type: Full-time / Remote Target Skills & Keywords : Slack About the job Experience: •1 year of good-standing experience as a BetterHelp therapist in the last 2 years •At least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years Required Skills: •Provide support via email on a daily basis to our rapidly growing therapist network, in order to ensure they are always well-equipped to provide high-quality clinical care to our members. •Act as a point of escalation for complex customer and therapist questions to ensure quality Improvement, and you will organize cross-functional teams as needed to resolve any escalations. •Be accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to therapists. •Monitor the clinical capabilities and relevant work experience of therapists applying to be part of the BetterHelp platform •Proactively conduct outreach and maintain productive communications with therapists to get feedback, improve satisfaction, and prevent churn. •Learn how to articulate new product ideas and/or enhancements to existing product features for our Clinical Product Liaison team, and you will work with them to get those ideas implemented •Stay up to date with the regulatory environment, with support from our Legal Team and our Provider Network Team, and you will clearly communicate changes to the organization to support compliance with mental health ethical and legal standards. •Work closely with Marketing Department and participate in public speaking events, media interviews, and appear on BetterHelp's social media channels Qualifications: •Graduate degree (Masters or Doctorate) in counseling, psychology, or social work •Have at least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years •Analytical and metrics driven, with a proven track record of making decisions based on data •Demonstrated capacity to understand and respect different therapeutic approaches, even if it is not your own preferred approach •Have great communication skills including public speaking •Comfortable and competent to participate in media interview and appear on BetterHelp's social media channels •Possess a growth mindset, and you thrive in a data-driven, customer-centric environment. •Flexibility to work weekends as needed •Written and verbal fluency in Spanish. Compensation: •$85,000 - $100,000 / year •Flexible work environment (work from home / hybrid options) •Excellent health, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!