Hiring: Clinic Coordinator - Mon-Fri 9:30am-6pm Company: Dana-Farber Cancer Institute Location: Chestnut Hill, MA Job Posted Time: 2026-09-10 11:59:27 Target Skills & Keywords : Epic Systems, Medicare, Patient Scheduling, Regulatory Compliance About the job Experience: •Delivers outstanding customer service to internal and external customers •Timely, accurately and curiously responds to the needs of internal and external customers •Demonstrated capacity to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary •Demonstrates ability to effectively communicate across leadership levels and with varying audiences •Synthesizes and communicates complex information in patient friendly terms Required Skills: •Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines •Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization •Maintains confidentiality of Protected Health Information (PHI) •Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. •Participates in training new team members as requested •Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. Qualifications: •Excellent verbal and written communication skills •Solid functional working knowledge of computers and technology •Demonstrated capacity to function as an integral member of the team •Strong organizational skills with the ability to multi-task •Strong problem solving and critical thinking skills •Demonstrated flexibility and ability to take on additional responsibilities as situations require •Demonstrated capacity to adapt to ever-changing environment •High school diploma, bachelor’s degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!