Hiring: Client Tech Support (Mandarin Speaking) Company: Tarro Location: Philadelphia, PA Job Posted Time: 2026-09-10 14:36:24 Employment Type: Remote Target Skills & Keywords : DNS About the job Qualifications: •You have some experience in network operation or a similar technical role. •You're comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, and you're willing to get hands-on with diagnostics. •You're comfortable on the command line and around modems, routers, switches, and telephony gear. •You can explain a technical problem to someone non-technical without making them confused, and you stay calm and kind when they're frustrated. •You speak up when you see a better way. If a process is clunky or something could be done smarter, you raise it instead of quietly working around it. •You're fluent in Mandarin and English, spoken and written. Many of the owners we support are most comfortable in Mandarin. •You've worked in a client-facing or customer support role before. •You've used remote support tools and ticketing systems day to day. •You understand call-path basics and have configured telephony or VoIP equipment. •You've worked in a consumer-driven industry and care about the customer. Compensation: •Flexible work environment (work from home / hybrid options) •You'll work the problem until you find what's actually wrong, then fix it so it stays fixed, rather than patching the symptom Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!