Hiring: Client Support Technician Company: SMS Data Products Group, Inc. Location: Kirtland, NM Job Posted Time: 2026-09-16 12:54:20 Employment Type: On-site Target Skills & Keywords : Linux, Microsoft Office, Secret Clearance, ServiceNow, iOS About the job Experience: •2+ years of experience in a customer support role. You should have strong written and verbal communication skills and be able to work independently and/or as part of a team. Your ability to troubleshoot and resolve complex issues will contribute to your success as part of the team. Required Skills: •Provide rapid and accurate answers and information to customers via phone, email, and live chat. •Soft skills should include patience, understanding, and the desire to help. •Installation and troubleshooting (In an unclassified/classified environment) •Windows operating system (Fresh and imaging) •Cloud based applications •Configuration and operational support of Apple iOS and other approved wireless broadband device types •Opening, updating, closing ticketing system with detailed information (Remedy/ServiceNow) •Helpdesk and escalation processes and procedures into KBs Qualifications: •Active DoD Secret/DoE L clearance required or ability to obtain an interim Secret clearance •Minimum DoD 8570 IAT-II (Sec+ CE) certification required Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!