Hiring: Client Support Technician Company: SMS Data Products Group, Inc. Location: Albuquerque, NM Job Posted Time: 2026-09-16 12:54:20 Employment Type: On-site Target Skills & Keywords : Microsoft Office, Secret Clearance, ServiceNow, iOS About the job Required Skills: •Provide Tier 1 technical support to end users by responding to phone calls, emails, and help desk tickets related to IT equipment, applications, connectivity, and other technical needs. •Create, update, document, and close ServiceNow help desk tickets in accordance with established procedures and service-level expectations. •Partner cross-functionally with Tier 1 and Tier 2 support personnel to ensure effective ticket handoffs, timely resolution, and appropriate escalation of technical issues. •Maintain accurate and current documentation for Tier 1 support processes, procedures, and Standard Operating Procedures (SOPs). •Troubleshoot and provide technical support for Windows operating systems and Microsoft Office applications. •Provide troubleshooting and operational support for printers, multifunction devices, and other standard IT peripherals. •Assist with the setup, configuration, and troubleshooting of video teleconferencing (VTC) systems and related equipment. •Configure and provide operational support for Apple iOS devices and other approved wireless broadband devices. Qualifications: •Valid state driver's license required and capable of operating a motor vehicle. •DoD Secret clearance is required or the ability to obtain an Interim Secret clearance. •Minimum DoD 8570/8140 IAT-I + CE certification required. •Prefer HDI CSR certification, but can obtain within 30 days of hire Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!