Hiring: Client Support Specialist - Technical Company: ICE Location: Jacksonville, FL Job Posted Time: 2026-09-10 11:59:32 About the job Experience: •Displayed technical aptitude and/or willingness to learn •Proven effectiveness in a role that requires multi-tasking and strong customer soft skills •Demonstrated ability to confidently deliver solutions and resolve issues •Team-oriented, demonstrates a professional and cooperative attitude •Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed Required Skills: •Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned •Drive service level attainment to departmental standards •Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates •Recognize and respond accordingly to systemic customer-impacting problems •Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client •Understand and follow company and departmental guidelines and policies for customer interaction •Maintain and promote consistent behaviors and delivery across the team •Manage case backlog to departmental standards Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!