Hiring: Client Support Specialist Company: Meltwater Location: Austin, TX Job Posted Time: 2026-09-03 10:42:19 Employment Type: Hybrid Target Skills & Keywords : Program Management, SaaS About the job Experience: •3 years experience in business-to-business client support, preferably within the SaaS industry Required Skills: •Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you. •Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together. •Manage a portfolio of Enterprise Premium Support clients •Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed •Lead and oversee overseeing the completion of the customer's scope of work •Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively •Architect and manage comprehensive global project structures by applying Boolean logic and rule-based frameworks to align global client strategy with cross-functional teams •Leverage Boolean methodology and structured data approaches to support global account analysis, case management, and insights generation Compensation: •$44,000 - $58,000 / year •Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!