Hiring: Client Support Engineer Company: Data Evolution, LLC Location: Woburn, MA Job Posted Time: 2026-09-16 14:44:22 Employment Type: Hybrid Target Skills & Keywords : Configuration Management, Encryption, PowerShell, SaaS, macOS About the job Experience: •2+ years in a managed services, IT operations, or similar technical role Required Skills: •Deploy and configure platforms in accordance with Data Evolution's established deployment standards and SOPs •Onboard new clients and tenants: M365, backup platforms, endpoint security, RMM agents, and identity tools •Participate in project planning and execution for platform deployments; maintain accurate project documentation •Audit existing deployments against standards; identify and remediate configuration drift •Maintain and contribute to SOPs, deployment checklists, and platform documentation •Execute structured monthly backup reviews across the full client stack: Datto SaaS, SkyKick, CloudHQ, Druva, Acronis, Veeam •Perform restore testing to validate backup integrity; document results per SOP •Triage and resolve backup failure alerts: stalled jobs, agent errors, licensing gaps, EWS/Exchange permission issues Qualifications: •Applied hands-on capability in at least two SaaS/endpoint backup platforms (Datto, SkyKick, Druva, Acronis, CloudHQ, or Veeam) •Microsoft 365 administration: licensing, Exchange Online, SharePoint, OneDrive, tenant management •Operational familiarity with M365 configuration management and policy enforcement tools (Inforcer or equivalent) •Strong documentation skills; consistent, structured ticket notation is a firm expectation •Professional written and verbal communication •MSP background with biotech, pharma, or regulated-industry clients •Operational familiarity with Rewst or comparable workflow automation platforms; comfort with process automation principles •PowerShell scripting for M365/Exchange administration — strong preference; expected as a core competency •Sophos Intercept X administration: tenant management, agent deployment, reporting •Industry certification (CompTIA Security+, MS-102, or equivalent) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!