Hiring: Client Support Analyst Company: Ripple Location: Chicago, IL Job Posted Time: 2026-09-11 12:04:58 Employment Type: Full-time Target Skills & Keywords : AutoCAD, CAD, R, REST, RSA, Risk Management, SaaS About the job Experience: •Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships. •Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused •Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way •Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations •Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale. Required Skills: •Serve as the main support contact for clients using our treasury management software. •Partner cross-functionally with various teams to deliver expert client solutions. Qualifications: •You’re curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same. •Comfort working with APIs, bank connectivity, and payment formats •Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment •Operational familiarity with treasury, banking, or accounting concepts (a big advantage) •Confidence operating in ambiguity—especially when documentation is limited •A proactive mindset with a passion for continuous learning and improvement •Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset •You think critically and communicate clearly, breaking down complex issues into actionable solutions •You’re highly organized and can juggle competing priorities without dropping the ball •You build trust easily and know how to balance client advocacy with sound judgment Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!