Hiring: Client Success (Tech, Media and Telecom) Company: Fractal Location: California, United States Job Posted Time: 2026-09-12 07:38:44 Employment Type: Full-time Target Skills & Keywords : AWS, Azure, GCP, MLOps About the job Experience: •25 years, Fractal has helped enterprises apply advanced analytics and AI to improve decision‑making at scale. •10+ years of experience delivering Analytics and AI Engineering programs for Fortune 500 enterprises •5+ years of consulting experience in retail, marketing or hi-tech world •2+ years leading AI initiatives for large enterprise clients and production-ready use-cases •Over 25 years, Fractal has helped enterprises apply advanced analytics and AI to improve decision‑making at scale. Required Skills: •Own delivery and delivery-led growth for Fortune 50 Hi-tech accounts, driving multi-million annual consulting and delivery revenue •Lead large, often cross-functional AI, Analytics & Engineering initiatives, including AI-foundations work in engineering, Agentic AI solutions powering business transformation and building enterprise systems powering end-to-end decisioning & workflow transformation •Domain knowledge in Retail and Marketing would be an advantage •Lead a global team of data scientists, engineers and domain experts to successfully deliver the objectives laid out for the program •Partner closely with the Hi-tech Practice leadership, Fractal's capability teams across Data & Analytics, AI, MLOps, LLMOps, Cloud engineering, and UX/ Design capabilities •Ensure strong client outcomes and satisfaction, with a target NPS of 70+ •Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments •Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans Qualifications: •In-depth knowledge of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery •Proven commercial judgment with the ability to connect client challenges to business outcomes •Demonstrated ability to lead large, cross‑functional teams through influence •Comfortable operating in ambiguous, fast‑moving environments •Strong written and verbal communication skills •Hands‑on experience with proposals and executive‑level client presentations •Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!