Hiring: Client Success Manager, Oracle EPM/ERP - MANAGED SERVICES - U.S. or Canada Company: Huron Location: Chicago, IL Job Posted Time: 2026-09-10 13:03:01 Employment Type: Remote Target Skills & Keywords : Change Management, Oracle Cloud, Project Management, ServiceNow, Stakeholder Management About the job Experience: •5 years of hands-on experience implementing, administering, or supporting Oracle EPM (EPBCS, FCCS, ARCS, EDM) or Oracle Cloud ERP/Financials, with the ability to engage credibly on functional and technical topics. •Minimum 5 years of hands-on experience implementing, administering, or supporting Oracle EPM (EPBCS, FCCS, ARCS, EDM) or Oracle Cloud ERP/Financials, with the ability to engage credibly on functional and technical topics. Required Skills: •Client Relationship Management: Own the client relationship end to end, acting as trusted advisor and single point of accountability. Lead weekly operational status calls and Quarterly Business Reviews (QBRs), understand client priorities, and align service delivery with their business objectives. •Governance and Escalation: Establish and run the governance model (cadence, stakeholders, reporting) at client onboarding, and serve as the escalation point for client-facing issues, contractual risks, and prioritization decisions. •Hands-On Oracle EPM or ERP Expertise: Apply direct, hands-on experience in Oracle EPM (EPBCS, FCCS, ARCS, EDM, Narrative Reporting) or Oracle Cloud ERP (GL, AP, AR, Cash Management, Fixed Assets, Tax, Expense, HCM, SCM) to review solutions, challenge estimates, assess ticket quality, and act as an informed counterpart to delivery teams and clients. •Service Delivery Oversight: Oversee end-to-end delivery of managed services for the assigned portfolio, ensuring adherence to SLAs, quality standards, and contractual obligations. Monitor response and resolution performance, ticket aging, backlog, and deferred items in ServiceNow, and drive corrective action where deviations occur. •Ticket and Case Governance: Ensure incidents and service requests are accurately categorized, prioritized, documented, and updated; conduct regular ticket reviews with SDMs and individual contributors; and confirm that resolution notes and status reflect the true state of the work. •Enhancement and Change Management: Manage demand intake for client requests, prioritize by business value, approve level-of-effort estimates, and ensure enhancements follow the agreed change request/approval process before work begins. Coordinate release, migration, and client sign-off activities. •Advisory Services: Advise clients on new Oracle quarterly features, release impacts, and leading practices, translating product updates into client-specific recommendations and roadmap items. •Commercial and Margin Management: Track hours consumption and burn rate against contracted volumes, provide clients with proactive updates to avoid surprises, identify write-off and scope risks, and support renewals, change orders, and expansion opportunities with the sales and account teams. Compensation: •$135,000 - $165,000 / year •Flexible work environment (work from home / hybrid options) •The job is also eligible to participate in Huron’s benefit plans which include medical, dental, and vision coverage and other wellness programs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!