Hiring: Client Success Manager Company: Medscape Location: Newark, NJ Job Posted Time: 2026-09-10 13:05:16 Employment Type: Full-time Target Skills & Keywords : LLM, Microsoft Excel About the job Experience: •3-4 years of experience with a combination of digital, agency and healthcare experience •1-2 years of experience in Account Management or Client Service •4 years of experience with a combination of digital, agency and healthcare experience •2 years of experience in Account Management or Client Service Required Skills: •This job is for you if you are an organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication and persuasion skills with the ability to pivot. •Foster and nurture strong client relationships •Support overall client satisfaction by providing the highest caliber customer-service experience •Ensure the timely and successful delivery of Medscape solutions in collaboration with client needs and objectives •Partner with Sales to help meet client objectives and drive internal goals, enhancing overall business performance •Manage day-to-day partnership and collaboration with all departments from sale to execution and launch ensuring project health, timely reviews, and quality checks that meet client expectations •Maintain clear, consistent communication with clients, preparing and distributing key materials such as kick-off documents, status reports, contact reports, and follow-up communication, in accordance with client standards •Continuously learn and deepen the understanding of Medscape’s processes and products to maximize efficiency and speed to market, ensuring a smooth client experience Qualifications: •Bachelor’s degree preferred or will consider related experience •Minimum of 3-4 years of experience with a combination of digital, agency and healthcare experience •Minimum of 1-2 years of experience in Account Management or Client Service •Operational familiarity with HCP-based clients including MLR process •Demonstrated capacity to thrive in a fast-paced, collaborative environment Compensation: •$70,000 - $80,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!