Hiring: Client Success Manager Company: Sourcepass Location: Hartford, CT Job Posted Time: 2026-09-17 00:27:42 Employment Type: Hybrid Target Skills & Keywords : Microsoft Office About the job Experience: •5+ years of work experience within a technology services business or as part of an internal IT department Required Skills: •Position that requires regular travel to client locations throughout the Connecticut and Massachusetts (CT/MA) region. •Assist clients with reaching the right team members within Sourcepass as part of incident management process. •Develop strong relationship with key client contacts •Execute on proactive client strategy activities, including annual technology assessments, development of IT budgets, tactical review calls, and staff surveys •Internal quarterback for client escalations scaling across multiple departments •Assist clients with management of vendor relationships, such as ISP services as part of office moves •Address client questions with regards to ongoing invoicing •Develop plans/scopes for the creation of client quotes, working in tandem with Solutions Engineering Team. Qualifications: •Bachelor’s Degree or better from an accredited institution •Managed Service Provider (MSP) experience highly preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!