Hiring: Client Success Manager Company: Gifthealth Location: Columbus, OH Job Posted Time: 2026-09-10 13:53:54 Employment Type: Full-time / Remote Target Skills & Keywords : Embedded Systems, Microsoft PowerPoint About the job Experience: •4+ years of experience in account management, client success, or client-facing analytics, ideally within specialty pharmacy, pharmaceutical services, or healthcare. Required Skills: •We are seeking a to own the day-to-day operational relationship for an assigned client accounts and serve as the liaison between Gifthealth and its clients •. This position plays a key role in supporting the Client Success team, reporting to the Director, Client Success •, ensuring alignment with organizational goals, operational excellence, and compliance standards. This person is as comfortable in a client meeting, navigating process improvement with internal teams, and is trusted by stakeholders to get things done and by internal teams to represent client needs accurately. •Own end-to-end resolution of client-reported operational issues, coordinating pharmacy operations, patient experience, and supply chain to fix root causes, not just symptoms. •Own follow-through on action items coming out of client meetings and internal reviews, tracking them to closure and keeping the Director informed of status. •Represent the Director when needed on routine client touchpoints, internal syncs, and data requests, freeing the Director's time for strategic work. •Monitor account performance continuously rather than only at reporting checkpoints, watching for shifts in volume, service levels, or satisfaction that signal a client conversation is needed. •Investigate before escalating, digging into the root cause of a metric that moves before bringing it to the Director or the client, so every flag comes with context and a recommendation. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!