Hiring: Client Success Executive Company: Quantum Health Location: Austin, TX Job Posted Time: 2026-09-12 13:53:54 Employment Type: Remote Target Skills & Keywords : AI, Product Management About the job Experience: •7+ years of related industry experience in client success, account management, consulting, sales, or other applicable area; successful selling and/or account management experience in healthcare services required. Required Skills: •Percent of time spent is approximate and totals 100%. •Client Value Realization: Work closely with clients to understand their business objectives and vision, and ensure the CirrusMD platform delivers measurable value aligned with those goals; share client objectives across the CirrusMD team. •Client Relationship Management: Serve as the primary point of contact for assigned large, strategic accounts, managing day-to-day communications and building strong relationships with client stakeholders at all levels, up to and including the executive suite. •Onboarding, Implementation & Adoption: Manage intake and implementation of new projects from Client Success leadership and the Sales team; act as the key partner contact to facilitate implementation and hit go-live timelines, and drive adoption through training, best practices, and ongoing support. •Expectation Setting: Set proper client expectations based on knowledge of the CirrusMD platform, scope of relationship, and contractual requirements. •Client Growth & Upselling: Identify opportunities for account growth — including product upsell, cross-sell of complementary solutions, and growing membership/covered lives — and partner with Marketing to increase utilization across the book of business. •Retention & Renewal Management: Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrated, continuous value. •Strategic Account Planning: Develop and maintain strategic account plans for growth and retention; strategize with clients on all opportunities to ensure solutions are being effectively utilized and expanded, and conceptualize new programs that deepen partner relationships. Qualifications: •Bachelor's degree in business or equivalent experience. •5 – 7+ years of related industry experience in client success, account management, consulting, sales, or other applicable area; successful selling and/or account management experience in healthcare services required. •Proven experience driving client outcomes and revenue growth, with executive-level relationship management experience. •Demonstrated ability to meet and exceed goals, and to work and manage clients independently. •Strong relationship-building, listening, and communication skills, capable of working with a variety of client stakeholders, including executives. •Demonstrated capacity to conduct executive-level presentations, facilitate group discussions, and deliver engaging product demonstrations. •Technically astute, with the ability to lead IT and other product-related discussions. •Analytical thinking, data-driven decision making, and strong problem-solving skills to proactively address client challenges. •A professional, resourceful, and results-driven style; well organized, detail oriented, and able to take initiative and manage multiple projects at a time. •Proficiency with CRM systems and client success platforms. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!