Hiring: Client Services Representative III - Bilingual Mandarin Required Company: Bank of America Location: Glendale, CA Job Posted Time: 2026-09-11 12:41:17 Employment Type: On-site About the job Experience: •1+ years of customer/client service experience, including experience handling difficult client situations •1+ years of experience in the banking/financial industry •2+ years of experience working in a client service capacity Required Skills: •We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. •Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. •At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! •Identifies client needs and recommends solutions •Records data captured during client interactions accurately •Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis •Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy •Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls Qualifications: •Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives •Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions •Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule •Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays •Communicates effectively and confidently with all clients to make their financial lives better •Demonstrated capacity to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections •Comfortable receiving ongoing performance feedback and coaching •Demonstrated capacity to learn and adapt to new information and technology platforms •Minimum of an intermediate level of proficiency with computers and current technology •Proficient in English and Mandarin Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!