Hiring: Client Services Representative Company: Radial Inc. Location: Avon, IN Job Posted Time: 2026-09-03 14:20:02 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Root Cause Analysis About the job Required Skills: •Primary contact for customers related to all operational inquiries, reporting, KPI’s, etc in support of the fulfillment Site Director. •Assisting customers in resolving all questions and issues. •Resolving root cause analysis both operational and systemic with internal escalation & communication as required. •Ensures sound business decisions and resolves escalated customer issues in a professional manner. •Conducts tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. •Communicates activity points effectively to site leadership •Provide exceptional service by assisting customers via phone, email, chat, and text. •Processes requests, escalations, and other queues correctly and efficiently. Qualifications: •Strong interpersonal and communication skills within the company and with customers •Knowledge of department processes and SOPs •Collaborative approach and excellent problem-solving ability •Strong attention to detail and ability to meet deadlines •Superior written and oral communication skills, coupled with technical acumen •Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required •Flexibility to work a non-traditional schedule including extended hours when needed •Must be able to hear and understand verbal instructions •Must possess the capability to walk or stand for extended periods of time •Must be able to climb stairs, to bend, stoop, kneel and grasp products Compensation: •$52,700 - $89,500 / year •Competitive benefits and rewards package •Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!