Hiring: Client Services Manager - Middle Market/Construction Company: CNA Insurance Location: Walnut Creek, CA Job Posted Time: 2026-09-13 11:50:40 Target Skills & Keywords : Microsoft Office, Risk Management About the job Experience: •Typically a minimum of five to eight years experience in claims or third party administration or insurance operations. •Claim management experience preferred. •In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois •CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page. •CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com Required Skills: •Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA. Provides technical, administrative, process, and marketing expertise. May serve as executive contact for large, national clients. •Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals. •Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals. •Leads development, delivery and evaluation of client service goals •Customizes measurement tools, such as customer evaluation surveys, and coordinates claim quality reviews, to monitor effective client service results and identify issues. •Builds consensus with claim, underwriting, agents, brokers and/or clients to facilitate resolution for all pertinent claim service issues and develops action plans when necessary. •Develops innovative new products and services based on client input and profitability goals. •Negotiates, communicates and monitors special claim handling instructions for risk management accounts and key commercial clients. Qualifications: •Bachelor's degree or equivalent work experience. •Applicable certifications preferred such as CPCU, ARM, AIC, etc. Compensation: •$54,000 - $103,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!