Hiring: Client Services Manager Company: Insight Global Location: Fort Myers, FL Job Posted Time: 2026-09-10 12:19:19 Employment Type: Hybrid Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •Debt collection, collections agency, legal services, creditor, debt buyer, or legal network supplier industries •Working with third-party service providers or offshore teams •Hybrid work environment in Bonita Springs, FL •Direct-hire opportunity with long-term career growth •Highly visible role with direct client interaction and leadership responsibilities Required Skills: •Serve as the primary liaison for assigned client accounts and build strong, long-term client relationships. •Ensure client deliverables, reporting requirements, requests, and service commitments are completed accurately and on time. •Monitor account performance, service levels, and workflows to consistently exceed client expectations. •Lead, coach, and support Client Services and Call Center team members through ongoing guidance and performance feedback. •Manage daily operations, productivity goals, quality standards, attendance, and workflow execution. •Ensure call center coverage and responsiveness while maintaining high customer service standards. •Assist with onboarding, training, and professional development initiatives for team members. •Develop and maintain procedures, documentation, and operational best practices. Qualifications: •Bachelor's degree preferred (or equivalent combination of education and relevant experience) •2+ years of experience in: Client Services, Account Management, Operations Leadership, Call Center Supervision, or Customer-Focused Management Roles •Previous experience leading, coaching, mentoring, or supervising employees •Strong customer relationship management and stakeholder communication skills •Demonstrated capacity to manage multiple priorities and thrive in a fast-paced environment •Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) Compensation: •$60,000 - $65,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!