Hiring: Client Service Representative Company: VCA Animal Hospitals Location: Kentwood, MI Job Posted Time: 2026-09-10 14:30:49 Employment Type: Full-time Target Skills & Keywords : Workday About the job Required Skills: •The Customer Service Representative (CSR) is often the first and last point of contact for our clients and plays an essential role in creating an exceptional experience for every client and patient who enters our hospital. •The CSR serves as a key connection between our clients and the medical team. This position requires excellent communication, organization, professionalism, compassion, and the ability to manage multiple priorities in a busy veterinary hospital environment. •Our CSRs are expected to take ownership of the client experience from the initial phone call through checkout and follow-up. Successful team members are welcoming, dependable, solutions-focused, comfortable receiving feedback, and committed to supporting both clients and coworkers. •Greet every client and patient promptly, warmly, and professionally. •Provide compassionate and respectful service during both routine and emotionally difficult situations. •Answer incoming telephone calls promptly and professionally. •Listen carefully to client concerns and gather accurate information to determine the appropriate next steps. •Communicate clearly with clients regarding appointments, hospital processes, general policies, and expectations. Qualifications: •Excellent verbal and written communication skills. •Strong customer-service and interpersonal skills. •Compassion for animals and the people who care for them. •Demonstrated capacity to remain calm and professional in a fast-paced environment. •Demonstrated capacity to prioritize multiple responsibilities simultaneously. •Good judgment and problem-solving skills. •Demonstrated capacity to work effectively as part of a team. •Comfort using computers, phones, scheduling systems, email, and other technology. •Ability and willingness to learn veterinary terminology, hospital procedures, and basic information regarding veterinary services. •Demonstrated capacity to receive feedback and adapt to changing expectations and processes. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!