Hiring: Client Service Manager, Retirement Company: Manulife Location: Boston, MA Job Posted Time: 2026-09-16 09:59:42 Employment Type: Full-time Target Skills & Keywords: Retirement Services, 401k, ERISA, Plan Design, Omni Recordkeeping, Client Service, Operations Support, Escalation Management, Relationship Building, Continuous Improvement Experience: - 2-4 years of retirement product experience - 401k Retirement product experience - Experience with Omni Recordkeeping software - ERISA/Plan design knowledge Required Skills: - Deliver high level client service through reactive and proactive communication - Respond, within service standards, to all incoming inquiries from clients and advisors - Complete plan level administrative functions - Provide professional, high-quality service to internal and external customers - Provide operations support including resolving escalated customer complaints - Effectively utilize leadership skills to support and contribute to team goals - Leverage multiple administration systems to address inquiries - Set and meet client expectations for complex issue resolution and follow-up within an established, specified timeframe Qualifications: - Excellent verbal communication skills and effective listening skills - Ability to build positive relationships between customer/company - Strong attention to detail - Demonstrated commitment to continuous improvement and challenge of the status quo - Excellent organization and multi-tasking skills - In-depth knowledge of the business area, processes and services Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!