Hiring: Client Service Manager Company: Empyrean Location: Houston, TX Job Posted Time: 2026-09-14 15:13:11 Employment Type: On-site Target Skills & Keywords : Jira, Microsoft Office, Project Management About the job Experience: •2+ years of project management experience managing multifaceted projects and teams, including on-site and virtual management. Required Skills: •Build and manage trusted client partnership; manage client satisfaction •Create and manage client Open Items List, Project Plan, Open Enrollment, and all other one-time projects •Ensure the appropriate integration between the administrative and Shared Services teams (COBRA, BPSS, Service Center) •Ensure the quality delivery of all services as per the client’s Statement of Work •Manage and is accountable for client Profit & Loss results •Interface directly with Director to ensure the accurate recognition and collection of Out-of-Scope revenue and upsell opportunities in support of meeting the Client Service Group’s revenue targets •Manage client resource needs and escalate staffing shortages to the Director •Directly manage aligned Business Analysts and is accountable for the performance, growth, and engagement of aligned resources; leverage aligned resources to generate results Qualifications: •Excellent written and verbal communication skills •Strong MS Office suite skills •Continuous improvement and team work mindset •Able to effectively estimate, negotiate, acquire, and manage resources, including people and budgets •Proven ability to establish the critical path in the most complex client situations and able to manage to it in order to meet deadlines •Proactive in working and resolving conflicts among team members •Able to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunities •Be helpful/supportive/collaborative •Be flexible and maintain a work-life balance – know how to prioritize your work for maximum impact •Be dedicated to continuous learning and proactive skill acquisition Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!