Hiring: Client Service Delivery Senior Manager - Infrastructure Company: Ladders Location: Detroit, MI Job Posted Time: 2026-09-17 11:06:28 Employment Type: Hybrid Target Skills & Keywords : AWS, Ansible, Azure, Dynatrace, GCP, Root Cause Analysis, Terraform About the job Experience: •10+ years in IT infrastructure operations or managed services •5+ years in a client-facing leadership role •5+ years managing hybrid cloud environments (AWS, Azure, GCP), on-prem data centers, networks, and end-user computing •2+ years leading distributed, cross-functional teams in a 24x7 operational model •Minimum 12 years) Required Skills: •Serve as the senior accountability point for enterprise client accounts within managed services •Lead Executive Business Reviews and Quarterly Service Reviews, presenting performance results and risks •Build trusted advisor relationships with C-level stakeholders to align business priorities •Proactively identify upsell and cross-sell opportunities in collaboration with sales teams •Ensure SLA compliance and drive root cause analysis for underperformance •Champion service improvement plans and automation initiatives to enhance efficiency •Manage P&L for assigned accounts, optimizing revenue and operational costs Qualifications: •Bachelor's degree or equivalent work experience (minimum 12 years) Compensation: •$220,000 - $261,300 / year •Medical, dental, vision, life, and long-term disability coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!