Hiring: Client Relationship Director Company: Stefanini North America and APAC Location: Jersey City, NJ Job Posted Time: 2026-09-16 20:10:27 Employment Type: Contract / Hybrid Target Skills & Keywords : Stakeholder Management About the job Experience: •10+ years of relevant experience, including executive ownership of large enterprise accounts and demonstrated success with client satisfaction, contract renewals, revenue growth, and profitability. Required Skills: •The Client Relationship Director (CRD) owns strategic enterprise client relationships, ensuring contracted services deliver measurable value while advancing customer satisfaction, retention, revenue growth, and profitability. •As a trusted advisor to client executives, this role connects client priorities with delivery, sales, finance, and solution teams. The successful candidate combines executive presence, commercial and financial acumen, service governance , and the ability to influence cross-functional teams. •This is a hybrid position with an expectation to be in the NYC client office once or twice a week to support strategic client engagements and cross-functional team collaboration. •Client Strategy and Executive Relationships •Build trusted relationships with executive and operational stakeholders and serve as the senior escalation point for assigned accounts. •Translate client objectives, challenges, and industry trends into strategic account plans and measurable outcomes. •Lead executive business reviews, operational governance, and strategic planning sessions. •Represent the voice of the customer internally and strengthen the organization's position as a strategic partner. Qualifications: •Bachelor's degree in business, information technology, management, or a related field, or equivalent practical experience. •Demonstrated strength in executive stakeholder management, commercial negotiations, financial management, service governance, and risk resolution. •Demonstrated capacity to develop account strategies, communicate complex information clearly, and lead cross-functional teams. •MBA or equivalent advanced business qualification. •In-depth knowledge of P&L, contracts, commercial models, revenue management, and business case development. •Consultative selling, strategic planning, customer advocacy, negotiation, facilitation, and conflict-resolution skills. •How Success Will Be Measured •Client outcomes: customer satisfaction, NPS, executive engagement, retention, and renewal performance. •Financial performance: revenue growth, margin and EBIT, account profitability, and qualified pipeline. •Operational performance: SLA achievement, service quality, governance effectiveness, and issue resolution. Compensation: •$170,000 - $190,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!