Hiring: Client Relations Specialist Company: University of Chicago Location: Chicago, IL Job Posted Time: 2026-09-10 11:45:46 Employment Type: Remote Target Skills & Keywords : CV, Oracle Cloud, ServiceNow, Vendor Management, Workday, Zoom About the job Experience: •Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline. •Background with proven success in a customer-facing role. •Understanding of various contact or call center computer related technologies. •Operational familiarity with administrative processes, procedures, and systems within a university setting. •Oracle Cloud and/or Workday proficiency. Required Skills: •The CRS reports to the Director of the Finance and Administration Service Desk. The Service Desk is an integral part of the University’s Culture of Service and provides Tier 1 quality service in support of financial and human resources related processes. •Answers inbound phone calls and chats; processes inquiries received through ServiceNow related to financial services, human resources, payroll, budgeting and planning, financial management, and grants management in alignment with the Service Desk’s established key performance indicators (KPIs) and service level agreements. •Proactively analyzes customer inquiries and requests, and presents customized solutions and next steps to the customer. •Determines if customer requests/inquiries require escalation to the following offices as defined in the Service Desk Manual, Financial Services, Budget, Financial Management, University Research Administration (URA), and Post Go-Live Support organization. •Efficiently resolves a customer’s primary request and anticipates/addresses common downstream impacts. •Documents customer interaction in call center technology system. •Advises customers on how to use self-service tools. •Advises customers on technology system navigation and basic transactional functionality, including Oracle Cloud and Workday platforms. Qualifications: •Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). •Bachelor’s degree. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!