Hiring: Client Onboarding Specialist Company: SpotOn Location: Chicago, IL Job Posted Time: 2026-09-10 13:17:40 Employment Type: Remote Target Skills & Keywords : Project Management, SaaS, Salesforce About the job Experience: •2 – 5 years of professional experience in customer success or related roles. •An equivalent combination of education and experience may be considered. •Fluent in English (written and verbal). •Additional languages are preferred but not required. Required Skills: •Lead onboarding consultations with key decision-makers, aligning expectations, defining success metrics, and establishing implementation roadmaps. •Serve as the primary contact for executive stakeholders, ensuring proactive communication and alignment throughout onboarding. •Identify and mitigate potential roadblocks, coordinating with internal teams and escalating when needed to maintain momentum. •Partner with Success and Support teams to ensure smooth post-installation transitions and long-term client adoption. •Conduct detailed configuration calls, aligning system setup with complex multi-location operations and client workflows. •Partner cross-functionally with Engineering, Sales, and Implementation teams to manage custom integrations and system optimizations. •Ensure technical components are thoroughly tested and validated to minimize go-live risks. •Manage onboarding timelines, deliverables, dependencies, and client expectations to drive efficient implementations. Qualifications: •Bachelor’s degree in Hospitality Management, Business Administration, or a related field required. Compensation: •$46,550 - $67,100 / year •Competitive benefits and rewards package •Medical, Dental and Vision Insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!