Hiring: Client Onboarding Manager Company: SpotOn Location: Royal Oak, MI Job Posted Time: 2026-09-15 13:17:40 Target Skills & Keywords : Project Management, Quality Assurance, SaaS, Salesforce, Stakeholder Management About the job Experience: •8 years of professional experience in customer success or related roles. •3 years of experience managing and developing high-performing teams. Required Skills: •Team Leadership & Development •Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance. •Set clear goals and performance expectations aligned with departmental objectives. •Provide regular coaching, feedback, and professional development opportunities to build team capability. •Oversee workload allocation, ensuring balanced capacity, productivity, and service quality. •Manage recruitment, onboarding, and training to build a high-performing team culture. •Act as a key point of contact for client-facing teams and stakeholders to ensure alignment on project requirements and timelines. •Anticipate client and partner needs, providing proactive solutions and maintaining strong, collaborative relationships. Qualifications: •Bachelor’s degree in Hospitality Management, Business Administration, or a related field required. •An equivalent combination of education and experience may be considered. •Relevant professional certifications (e.g., Customer Success Management, Project Management) a plus. Compensation: •$77,900 - $100,000 / year •Competitive benefits and rewards package •Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!