Hiring: Client Experience Advocate Company: Tyler Technologies Location: Lubbock, TX Job Posted Time: 2026-09-10 15:06:53 Target Skills & Keywords : SaaS About the job Required Skills: •Manage and respond to incoming client support needs with professionalism and care Own each issue through to resolution or proper escalation, ensuring the client is never left in the dark •Document interactions and case details thoroughly in line with team standards •Follow established processes to troubleshoot and resolve a broad range of product inquiries •Maintain a learning mindset, actively working toward module-specific certifications •Partner cross-functionally with teammates and regional leadership to ensure consistent, effective support •Provide insight into common trends or client needs to support continuous improvement •Participate in regional initiatives, trainings, and knowledge-sharing efforts as applicable •Support clients during cloud transitions by reinforcing training and best practices, and escalating common pain points to regional leadership Qualifications: •Desire to build a career in client support, client success, SaaS, or public sector technology •Excellent communication skills and a strong service orientation •Demonstrated capacity to manage multiple tasks and stay organized in a fast-paced environment •Comfort learning technical concepts and using new tools •Strong sense of accountability—you follow through even when the answer isn’t immediate •Enthusiasm for growing product knowledge through training and certification •Team-oriented with a commitment to learning and contributing to shared goals Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!