Hiring: Client Engagement Lead Company: Tyler Technologies Location: Lubbock, TX Job Posted Time: 2026-09-10 15:06:53 About the job Experience: •2+ years in customer success, support, or implementation Required Skills: •Own overall client satisfaction, retention, and NPS outcomes •Act as the primary client relationship owner and ensure clients have a clear understanding of who to contact for success planning, training, and support •Coordinate with regional teammates to deliver a unified client experience •Build trusted relationships with assigned clients, acting as their primary point of contact •Lead recurring client meetings, including Quarterly Business Reviews (QBRs), focused on alignment, performance, and value realization •Develop and maintain tailored Client Success Plans •Operate in a matrixed environment—balancing strategic guidance from the Director of Client •Engagement with day-to-day alignment to the Client Experience Manager. Ensure both leaders are informed of client priorities, risks, and outcomes to support a cohesive experience Qualifications: •Strong communication and follow-through with both clients and internal teams •Accountability mindset: sees issues through to resolution and keeps clients informed •Skilled at analyzing client behavior, identifying trends, and driving improvements •Comfortable managing multiple clients and priorities simultaneously Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!